FAQ

Overview

What is Mac & Mia?

Mac & Mia is a curated children’s clothing service on a mission to find high quality unique items for your little one. Our stylists create personalized looks for kids ages newborn to six years old and deliver them right to your door. Shipping is free! No time wasted searching or shopping for those everyday special pieces every parent craves.

How is Mac & Mia different from traditional shopping?

With Mac & Mia, dressing your child in items that reflect your personal style and passion has never been easier. Answer a few questions online. Then sit back and wait for your curated shipment to arrive. No more trips to the mall. We do the shopping for you.

Who is Mac & Mia for?

We style for girls and boys in sizes newborn to 6T.

How does it work?

Sign up online and create a style profile for your little one. We will connect you with a personal stylist, who will hand select 6-9 unique clothing items and accessories to be shipped in your box. You will be charged a $20 styling fee when you request a box.

Once you receive your box, take up to five days to make your choices. Keep only what you like and send the rest back.

If you choose to keep two or more items in your shipment, your $20 styling fee will be credited back and applied to your total order.

Shipping is free both ways. You can request your next box any time, there’s no obligation.

How much does it cost?

We carry a wide selection of quality children’s clothing. The average price point per piece for apparel is $35 and $12 for accessories. Please talk with your stylist about your budget and they will do their best to accommodate your needs.

What type of items will you send me?

Every box is unique and all of the items are hand selected. We put a lot of thought and care into not only the look of each piece but also how it’s made and the lives it touches along the way. We work with you to select clothing and accessories that fit your needs.

What brands do you carry?

We carry over 100 high quality children’s brands including Angel Dear, Andy and Evan, DL 1961, Egg Baby, Everbloom, Go Gently Baby, L’oved Baby, Mayoral, Milkbarn, Pink Chicken, Hatley and Tailor Vintage.

How often can I expect to receive items?

You can request a box any time—whether it’s for a special occasion, back to school or everyday faves.

How does your sizing work?

The brands we work with use standard children’s sizing but please let us know if your child is bigger or smaller for his/her age.

Can I request specific pieces?

It’s best to let your stylist know the types of items you’re looking for rather than requesting an exact piece. We think it’s more fun that way—and you get to be surprised with more items to love!


Payment

When will my credit card be charged?

You will be charged a $20 styling fee when you request a box.

The $20 styling fee is a standard cost that will be charged for each box you request. As always, when you keep two or more items in your box, your styling fee will be applied to your total for that shipment in the form of a credit on your receipt.

Does the style fee roll over if I decide not to keep anything?

Your styling fee can only be applied to the purchase of anything in your current box. It does not roll over to your next shipment and cannot be refunded.

Can I use my Mac & Mia account credit to pay for my styling fee?

Mac & Mia credit can be used for merchandise only and cannot be used towards styling fees.


Returns & Exchanges

How do returns & exchanges work?

You have five business days to try things on. Simply return the items you don’t keep with our prepaid return envelope at any US Postal Service location near you.

Returned items must be in new condition with tags attached.

Your credit card will be charged on sixth business day after delivery, any returns received after this time will be returned for Mac & Mia credit.

Can I request a different size?

Because our items are limited quantity we are sometimes unable to accommodate size exchanges. But we’ll do our best. If you absolutely cannot live without an item but need a different size, contact your stylist to inquire about availability.


Shipping

How does shipping work?

Shipping is free both ways. We ship via US Postal Service. Simply return the items you don’t keep with our prepaid return envelope at any US Postal Service location near you.

Can I track my shipment? How?

Of course! We’ll send you an email with a tracking number once your order has shipped.

Where do you ship?

We currently ship in the United States only.


Customer Service

I have some questions. How do I reach you?

Contact us any time by email at support@macandmia.com

I sent an email but haven’t heard back?

We try to respond to every submission within three business days. If you have an immediate concern, please call 312-631-3330.


Gifts

Do you sell gift cards?

We do! And we’d love to have you share the gift of Mac & Mia. Purchase your gift card on our website and it will be delivered via mail or email.