FAQ

Overview

What is Mac & Mia?

Mac & Mia is a curated children’s clothing service on a mission to find high quality unique items for your little one. Our stylists create personalized looks for kids ages newborn to six years old and deliver them right to your door. Shipping is free! No time wasted searching or shopping for those everyday special pieces every parent craves.

How is Mac & Mia different from traditional shopping?

With Mac & Mia, dressing your child in items that reflect your personal style and passion has never been easier. Answer a few questions online. Then sit back and wait for your curated shipment to arrive. No more trips to the mall. We do the shopping for you.

Who is Mac & Mia for?

We style for girls and boys in sizes newborn to 6T.

How does it work?

Sign up online and create a style profile for your little one. We will connect you with a personal stylist, who will hand select 6-9 unique clothing items and accessories to be shipped in your box. You will be charged a $20 styling fee when you request a box.

Once you receive your box, take up to five days to make your choices. Keep only what you like and send the rest back.

If you choose to keep two or more items in your shipment, your $20 styling fee will be credited back and applied to your total order.

Shipping is free both ways. You can request your next box any time, there’s no obligation.

How much does it cost?

We carry a wide selection of quality children’s clothing. The average price point per piece for apparel is $35 and $12 for accessories. Please talk with your stylist about your budget and they will do their best to accommodate your needs.

What type of items will you send me?

Every box is unique and all of the items are hand selected. We put a lot of thought and care into not only the look of each piece but also how it’s made and the lives it touches along the way. We work with you to select clothing and accessories that fit your needs.

What brands do you carry?

We carry over 100 high quality children’s brands including Angel Dear, Andy and Evan, DL 1961, Egg Baby, Everbloom, Go Gently Baby, L’oved Baby, Mayoral, Milkbarn, Pink Chicken, Hatley and Tailor Vintage.

How often can I expect to receive items?

You can request a box any time—whether it’s for a special occasion, back to school or everyday faves.

REQUEST A BOX

How does your sizing work?

The brands we work with use standard children’s sizing but please let us know if your child is bigger or smaller for his/her age.

Can I request specific pieces?

It’s best to let your stylist know the types of items you’re looking for rather than requesting an exact piece. We think it’s more fun that way—and you get to be surprised with more items to love!


Payment

When will my credit card be charged?

You will be charged a $20 styling fee each time you request a box for a child. When you keep two or more items in your box, your styling fee will be applied towards your merchandise total for the shipment in the form of a credit on your receipt.

If we have not been notified of your return via online checkout and it has not been postmarked within 6 business days of receipt, we’ll assume you’re keeping all the items and will charge your billing method for the entire box with the full keep discount. Any returns received after this time will be returned for Mac & Mia credit.

Does the styling fee roll over if I decide not to keep anything?

Your styling fee can only be applied to the purchase of anything in your current box. It does not roll over to your next shipment and cannot be refunded.

Can I use my Mac & Mia account credit to pay for my styling fee?

Mac & Mia credit can be used for merchandise only and cannot be used towards styling fees.

Do you accept Paypal? Prepaid credit cards?

We cannot accept Paypal or prepaid credit cards as a form of payment at this time. However, we accept all other major US credit and debit card issuers.

Do you charge sales tax?

We currently charge sales tax to Illinois and Wisconsin residents (as of November 1, 2017).

Will you notify me if there’s a billing issue with my box?

If the current billing method declines when we attempt to settle your box, we’ll send you an email to notify and prompt you to update your billing information if needed. We may re-attempt to charge your card at various intervals until the amount owed is collected in full. Please note that we cannot ship you additional boxes if you have an outstanding balance on your account. Reach out to our billing team at support@macandmia.com if you have any additional questions and we’ll be happy to assist you.


Returns & Exchanges

How do returns work?

You have five business days from the date of delivery to review your box. Simply place the items you want to return in the prepaid return bag and take it to your preferred UPS drop-off location.

Returned items must be in new condition with tags attached.

If you need an extension, please contact your stylist or support@macandmia.com.

Can I exchange an item for a different size?

Our inventory is constantly changing, so we can’t guarantee every item will be in stock. Contact your stylist to inquire about availability if there’s an item from your box that you can’t live without. We’ll do our best to accommodate your request.

Where do I drop off returns? Will they pick up at my home?

UPS has nearly 52,000 locations nationwide where you can drop off your returns. This includes drop boxes, UPS stores, authorized shipping outlets, UPS customer centers, and UPS access points.

FIND UPS LOCATION NEAR YOU

UPS will not pickup at your home or mailbox, but if you catch the UPS truck in your neighborhood, you can hand it off directly to the driver!

Oh no! I put my returns in a USPS blue mailbox instead of taking it to UPS. What happens now?

Accidents happen! UPS partners with the Post Office to retrieve misdirected packages daily. In most cases the situation is corrected within 24 – 48 hours, but may delay the package for a day or two. If you think you put your returns in the wrong dropbox, hang tight for 24-48 hours after you sent it to see if the tracking activates and let your stylist know, or email us at support@macandmia.com.

 


Shipping

How does shipping work?

Shipping is free both ways via UPS. A prepaid return envelope is included in your box to send back any items you do not want to keep.

Can I track my shipment? How?

Of course! We’ll send you an email with a tracking number once your order has shipped.

How long will it take to receive my box?

Most boxes will arrive within 2-5 business days. Keep an eye on your tracking number for the most up-to-date status on when your box will be delivered.

Where do you ship?

We currently ship in the United States only. This includes Alaska, Hawaii and APO/FPO addresses. We do not ship to Puerto Rico, US Virgin Islands or other US territories at this time.

I only have a PO Box. Can I still get boxes?

Unfortunately, we do not accept PO Box addresses. However, we encourage you to ship to an office address instead if your residential address is not an option.


Customer Service

How can I change or cancel my box?

If you need to change or cancel an order, please contact us at support@macandmia.com. If you need immediate assistance, you can call our office at 312-631-3330. We’re here Monday-Friday 9 a.m. – 5 p.m. CST.

I’m having trouble logging into my account.  Can you help?

We’re sorry for the trouble! Please keep in mind that email addresses are case sensitive.

RESET YOUR PASSWORD

If you do not receive an email after using the provided link, try checking your spam folder to see if the email ended up there.

Please avoid creating duplicate accounts if you’re having login trouble, as our system will only accept 1 account per customer. All of your children can be managed under one account!

How do I change my child’s age, add a sibling, or edit my style profile?

Log in to your account using this link and select from the drop down labeled “Profile & Children” and you will see a list of your children’s name(s). Once you click on their name you will be able to edit their age or style profile preferences. This page will also give you the option to “Add Another Child”.

I have some questions. How do I reach you?

Contact us any time by email at support@macandmia.com

I sent an email but haven’t heard back?

We try to respond to every submission within three business days. If you have an immediate concern, please call 312-631-3330.


Gifts

Do you sell gift cards?

We do! And we’d love to have you share the gift of Mac & Mia. Simply purchase your gift card via on our website and it will be delivered via mail or email.

PURCHASE A GIFTCARD

Can I send a gift box to someone?

Absolutely! We offer curated gift boxes for the perfect gift.

GIVE A GIFT